Customer Management Representative - Casual

Job ID - # CMR001

Closing Date - 19 March 2010, 17:00

Position Description - PDF Download - 25KB

Fancy being in a role that allows you to directly contribute towards the financial success of the business?

Thrive on the thought of being at the front-line as the first point of contact for our highly valued account customers?

Invigorated knowing that every contact you initiate with our customers can reap in significant revenue for the organisation?

Enjoy being a member of a fast-paced and highly motivated team, operating at the heart of the business? 

Race in for a Great Opportunity...

Our Sales & Marketing Division is the revenue-generating hub of our business.  Our Customer Management Representatives play a vital role in supporting our account customers by:

• Assisting new customers to open TAB accounts with RWWA;
• Ensuring these accounts remain open by assisting existing customers with any ongoing queries or concerns;
• Contributing to the promotion of RWWA’s products and services.

This Business Never Sleeps!

• We operate 7 days per week;
• Under a rotational roster, including evening & weekend shifts;
• Appropriate penalty rates apply.

The Stakes (what we offer)…

• Competitive remuneration based on relevant skills and experience (i.e. $22-$26 per hour for standard shifts inclusive of casual loading; 150% loading for Saturday and public holiday shifts and 175% loading for Sunday shifts);
• Access to the performance-based discretionary reward incentive scheme;
• Free car parking;
• Learning & development commitments;
• Highly-active social club with great staff benefits

Betting you have the Talent? (what you offer)…

• Experience providing quality customer service within a fast-paced environment;
• Clear and articulate verbal communication skills, including the ability to relate to customers in a professional and engaging manner;
• Proven ability to effectively negotiate and resolve conflict with the occasional challenging and confrontational customer;
• Interest in the racing industry, with the confidence and willingness to promote RWWA’s products, services and marketing initiatives;
• Highly motivated and self-driven approach to work, with the ability to get things done in a professional and team-spirited manner.

Stand Out from the Crowd (how to apply)…

• Update your CV;
• Prepare a brief cover letter outlining how you meet each of the above criteria;
• Include a statement outlining your availability for work, including evening and weekend shifts;
• Email your CV and cover letter to hr@rwwa.com.au by Friday 19th March 2010.