We recommend that you make a written record of your bets before you call the Phone Betting centre. This makes it easier for you to read your bets to the Customer Service Representatives (CSR), and to check them when the CSR calls them back to you.
To place your bets, you can call 13 23 69 from anywhere in Australia for the cost of a local call. We rarely have a queue and the average wait time is ten seconds. This is not guaranteed on Melbourne Cup Day but we certainly staff a lot of people to get your bets through as quickly as possible.
When your call is answered, immediately give your account number and surname. Before accepting your bet details, the CSR will advise you the current balance of your account. If you agree with this figure then go ahead and place your investments in the manner shown in the section "How to Call Your Investments".
After you call each bet, the CSR will action the investment and "call back". This is your opportunity to correct any error(s) which might have occurred. If you do not query the "call back" you are deemed to have accepted the details called back as being correct and is recorded as a transaction.
When all your investments have been recorded, the CSR will advise you the "total amount invested" during that particular telephone call. Please ensure that you agree with the figure given after the call back.
Your security codes are to prevent unauthorised use of your account. Do not allow other persons access to these codes or your account details. Notify the Account Sales Centre immediately should you lose or mislay your account details.
For the protection of clients, all telephone transactions are recorded. In accordance with RWWA regulations, recorded tapes are retained for at least 7 days before being erased. Disputes regarding account balances and transactions must be lodged in writing within seven days to RWWA Head Office.
For any meeting that is not covered by these locations (e.g. Canberra) state the actual racecourse name.
If there are 2 race meetings on the same day in the same state, one will be designated the Extra by the TAB. To call for either meeting, state the racecourse name.
This service allows you to place your bet the day before the race is run. When calling your bet you must state that you are betting on tomorrow's meeting.
Simply state the number of the race you wish to bet on.
Your selections will vary for each bet type and are explained as follows:
The dollars determine the value of the bet. If you have multiple selections in your bet, calculate the value of the bet - using the formulas or tables in the Bet Types descriptions and multiply this cost by the number of dollars you select.
Here we explain the calls that are common to most bet types.
e.g. WIN: "Perth Trot 1 - Horse 2 - 2 wins".
e.g. PLACE: "Perth Dog 4 - Dogs 1, 3 & 7 - 1 place".
e.g. WIN & PLACE: (Pre-sell): "Tomorrow's Perth Race 1 - Horses 1 & 2 - 1 win - 2 places".
e.g. ALL-UP WIN FOR THREE RACES: "Perth races All-Up - Race 1 Horse 4 - Race 3 Horse 3 - Race 5 Horse 8 - 1 win".
e.g. ALL-UP FOR TWO RACES: "Country Dogs All-Up - Race 2 Dog 3 - Race 7 Dog 12 - 3 places".
e.g. SINGLE TRIFECTA: "Sydney Race 2 Trifecta - 7 to win - from 2 to run 2nd - from 1 to run 3rd - 1 dollar".
e.g. MULTIPLE TRIFECTA: "Melbourne Race 1 Trifecta - 2 or 7 to win - from 1, 2 or 7 to run 2nd - from the field to run 3rd - 1 dollar".
e.g. ALLWAYS TRIFECTA: "Brisbane Race 7 Trifecta - 6, 7 & 8 - Allways - 3 dollars".
Tell the operator you would like a Mystery Bet Trifecta and the number of dollars. It will be allocated to the next race or alternatively you may select a race.
e.g. MYSTERY BET TRIFECTA: - 1 dollar "Mystery Bet Trifecta - Melbourne Race 3 - 1 dollar".
The computer will select one runner to win and two others to run second and third in any order. The operator will call the bet back, and it is suggested you write the bet down.
e.g. SINGLE QUINELLA: "Melbourne Race 3 Quinella - 4 & 7 - 1 dollar".
e.g. MULTIPLE QUINELLA: "Country Race 4 Quinella - 2, 4 & 7 - All ways - 1 dollar".
e.g. LEG-IN QUINELLA: "Melbourne Trot 2 Quinella - 2 with 4, 7 & 9 - 1 dollar".
e.g. SINGLE EXACTA: "Country Race 5 Forecast - 6 to win from 4 - 1 dollar".
e.g. MULTIPLE EXACTA: "Brisbane Race 8 Forecast - 4 & 7 to win from 2, 4 & 7 - 1 dollar".
e.g. ALL WAYS EXACTA: "Country Trot 3 Forecast - 4 & 7 All ways - 1 dollar".
e.g. SINGLE DOUBLE: "Perth Dog 4 Double - 1st leg 2 - 2nd leg 9 - 1 dollar".
e.g. MULTIPLE DOUBLE: "Perth Trot 4 Double - 1st leg 2 or 3 - 2nd leg 4, 9 or substitute - 1 dollar".
e.g. SINGLE QUARTET: "Sydney Race 8 Quartet - 2 to win - from 4 to run 2nd - from 3 to run 3rd - from 7 to run 4th - 1 dollar".
e.g. MULTIPLE QUARTET: "Perth Dog 9 Quartet - 4 or 6 to win - from 4, 7 or 8 to run 2nd - from 2 to run 3rd - from the field to run 4th - 1 dollar".
e.g. ALL WAYS QUARTET: "Country Trot 5 Quartet - 4, 6, 7 & 8 - All ways - 2 dollars".
Tell the operator you would like a Mystery Quartet and the number of dollars. It will be allocated to the next Quartet race or alternatively you may select a race.
e.g. MYSTERY QUARTET - 2 dollars: "Mystery Quartet - Melbourne Race 7 - 2 dollars".
The computer will select one runner for each placing. The operator will call the bet back, and it is suggested you write the bet down.
e.g. "Subiaco - 4 to 6 - 2 dollars".
"Claremont - draw - 1 dollar".
Call your required numbers in ascending order.
e.g. "Favourite Numbers - Single Entry - 1, 3, 6, 8, 11, 26 & 29".
e.g. "Favourite Numbers - Systems Entry - 1, 3, 6, 8, 11, 20, 23 & 26".
Tell the operator how many selections you want. The computer will randomly select your numbers for you.
e.g. "Favourite Numbers Pot Luck - 7 Numbers".
The operator will call your Pot Luck numbers back to you, and it is suggested you write them down
Racing Info InfoTAB - 1300 36 36 88 (cost of local call, nationally available) For up-to-date information on scratchings, results, tote, pool information and other TAB features. InfoTAB is available seven days a week, 24 hours a day.
Phone Betting operating hours can be found in The West Australian newspaper. Opening hours are from 8am Monday to Saturday and thirty minutes prior to the first race on Sundays, until the close of betting on the last race.
RWWA Head Office should be notified in writing if you change your address or any other account details, in particular, your postal and/or email address.
Address:
14 Hasler Road
Osborne Park WA 6017
Email: info@rwwa.com.au
Phone: (618) 9445 5333
Fax: (618) 9244 5914
© 2012 Racing and Wagering Western Australia.
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Call 1800 858 858 or visit gamblinghelponline.org.au
