Responsible Wagering

FOREWORD

While participating in wagering activities may be a pleasurable leisure pursuit for many, the WA racing industry acknowledges that for some users, gambling has the potential to become a significant problem that impacts on themselves, their families, their friends and the broader community.

Racing and Wagering Western Australia (RWWA) and the WA Racing Clubs are committed to positioning themselves as a competitive and responsible community organisation in the wagering and gambling industry and reducing the potential for people to develop wagering problems.

The Code of Practice (Code) represents a self-regulatory, whole-of-industry commitment to best practice in the provision of responsible wagering. It is a strategy, for both on and off course services, which incorporates problem gambling prevention initiatives, community education, compliance monitoring initiatives, and possible identification of procedures to connect customers that step forward, to professional support channels.

The Code has been developed by Community, Industry and Government representatives and will be periodically reviewed to evaluate outcomes, effectiveness of the practices, and inclusion of latest research on causes and preventative measures relating to problem gambling.

The Code provides a platform to share best practice across the Racing Industry, as well as supporting its effective implementation. It is supported by an Operational Manual, which will be maintained by the RWWA Responsible Wagering Customer Liaison Officer, relevant brochures, forms and training manuals.

Ian Edwards
Chief Executive Officer
RACING AND WAGERING WESTERN AUSTRALIA

MISSION STATEMENT

“RWWA is committed to supporting the community in which we operate. We acknowledge our moral, social and business responsibilities to promote responsible wagering amongst our patrons. We actively promote a view of shared responsibility and aim to provide all industry participants an open and supportive environment in which to safely participate in our wide and varied activities.”

GAMBLING HELP WA

Gambling Help WA provides confidential counselling and support for people with gambling problems, their families and partners.

To make an appointment with Gambling Help WA, telephone (08) 9325 5133 and ask to speak to the Client Liaison Officer. Day and evening appointments are available. For 24-hour telephone support, telephone 1800 858 858. This is a free call and will not be listed on your telephone account.

This service is funded by the WA Problem Gambling Support Services Committee comprising Crown Perth, Racing and Wagering WA, Lotterywest, WA Bookmakers’ Association and the Gaming and Wagering Commission of WA.

Locations:	Perth, Bunbury, Mirrabooka, Joondalup, Goldfields (Kalgoorlie-Boulder)
Enquiries:	Client Liaison Officer
Phone:	Gambling Help WA (08) 9325 5133 or Problem Gambling Helpline 1800 858 858
Email:	enquiries@centrecare.com.au
Website:	www.gamblinghelponline.org.au/

GAMBLING HELP – OTHER JURISDICTIONS

“Know your limit, play within it.”
South Australia Gambling Help Line 1800 858 858
“Stay in control. Leave before you lose it. Gamble responsibly.”