Privacy Policy

Overview

Racing and Wagering Western Australia (RWWA) is established under the Racing and Wagering Western Australia Act 2003 (WA). Being a state authority, RWWA is specifically excluded from the provisions of the Privacy Act 1998 (Cth) and as such, RWWA is not bound by the Australian Privacy Principles. Notwithstanding this, RWWA understands that its customers value their privacy and expect their affairs to be kept confidential.

Whilst not subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principals, RWWA has developed this Privacy Policy using the Australian Privacy Principals as a guide in relation to the collection, use, storage and disclosure of personal information it collects about individuals.

By providing your personal information to us, you agree to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

Personal information held by RWWA – collection

RWWA collects personal information about its Customers, Contractors (Suppliers), Agents, Registered Racing participants and Employees.

The Privacy Act defines personal information as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not.

RWWA is open and transparent in how it collects, uses and manages personal information and ensures that records management practices are adhered to. RWWA will only solicit and collect personal information that is reasonably necessary for, or directly related to, one or more of its functions or activities or is otherwise required by law.

RWWA collects the following types of personal information:

Identity Details
Contact Details
Bank Details
Employment Details
Call Centre Telephone Recordings

How and why this information is collected depends on what dealings a person may have with RWWA. For example, RWWA may require information from a customer in order to open a betting account (e.g. production of identification documents), comply with the law, communicate with customers and market, manage and enhance its services.

Information is generally collected directly from a person when opening a betting account, lodging an application for employment, being appointed as an Agent or being engaged through a contract.

Use and disclosure of personal information

The personal information of individuals may be used or disclosed to third parties by RWWA in connection with the performance of RWWA functions and powers and as otherwise required or authorised by law.

Direct Marketing

RWWA will not use the personal information that it holds about an individual for the purpose of direct marketing without the individual’s express or implied consent. Any permitted direct marketing by RWWA will allow an individual to request not to receive future direct marketing communications by using the ‘Opt Out’ option available with every direct marketing communication.

Racing and Wagering sites data collection

RWWA also collects anonymous and personal information from its websites and mobile sites/apps through receiving account betting applications and emails.

These sites use statistics to track anonymous visitors by IP address and this data may be used to identify the browsing habits of visitors to the site.

RWWA may use this information to communicate with and/or market to visitors to the site.

At the point of registration, the customer can opt not to receive marketing information from RWWA.

Our web and servers and app

When you visit one of RWWA’s website or app, our servers make a record of your visit and log the following information for statistical purposes only:

Date
Time
IP Address
User name
Server IP address
Server port
Method
URI stem
URI query
Protocol status
Protocol sub-status
Win32 status
Time taken
User agent
Referer
Session ID (FTP)
Full path (FTP)

A cookie is a block of data that is shared between a web server and a user’s browser. Cookies, and the information collected through them, are used by RWWA to make this website more efficient.

Security of Personal Information

RWWA takes reasonable steps to ensure that all personal information it holds about individuals is stored in a secure manner. Personal information is generally held on secure IT servers or stored in controlled environments which can only be accessed by authorised staff and access is logged and monitored. RWWA staff are not permitted to use personal information for any purpose other than as permitted under this policy.

Where RWWA no longer needs personal information for any purpose for which the information may be used or disclosed under this policy, including where RWWA is no longer required to retain the information by law, RWWA will take reasonable steps to destroy the information or ensure that it is de-identified.

Access to personal information

RWWA is required to comply with the provisions of the Freedom of Information Act 1992 (WA) (FOI Act). The FOI Act gives people a general right of access to documents held by an agency other than exempt documents.

The central features of the FOI Act are:

It confers upon persons a right to apply for access to information held by RWWA;
It confers upon individuals a right to apply to RWWA for amendment to personal information; and
It places certain obligations on RWWA to make publicly available certain information about its operations.

Consideration of all FOI applications at RWWA is dealt with in accordance with the FOI Act, FOI Policy and Practice Guide and FOI Implementation Guidelines prepared by the Office of Information Commissioner.

Exempt Matter: There are exemptions for some types of documents including protection of essential public interest, the personal or business affairs of third parties, legal professional privilege and the deliberative processes of Government or agencies. Access can be granted to part of a document where it contains exempt material and that material can be deleted.

Lodging an FOI Application

An access applicant must:

be lodged in writing;
provide enough details to enable the requested documents to be identified;
provide an Australian address to which notices can be sent; and
be lodged at the agency with any application fee payable.

An individual may apply to have personal information about them amended if it is inaccurate, incomplete, out-of-date or misleading. Such applications should be in writing and provide as much information to show how and why RWWA’s records are inaccurate, incomplete, out-of-date or misleading.

An individual seeking access to personal information will be required to provide photographic proof of identification.

Individuals acting on behalf of the person to which the records relate may apply for amendment of the record. Certain people may make applications on behalf of children and intellectually handicapped persons.

Where an affected person to whom the information relates is deceased, a close relative (spouse, children, parents, sibling, grandparent or uncle/aunt in order of closeness) may make an application in their absence.

Individuals may request to see documents containing personal information RWWA holds about them through a Freedom of Information application. Minor changes to personal contact details may be done over the phone by contacting the Customer Service Centre on 1300 363 688.

If this is accompanied by a request for the Account Security Code to be sent to them a written request to amend the record will be required. If RWWA determines that it will amend the record it will do so by altering it, striking out, deleting, or inserting information or a note in relation to the contents and advise the applicant accordingly.

More information

Please contact RWWA’s Freedom of Information Coordinator Racing and Wagering WA on (08) 9445 5333 if you need any further information about this policy or wish to make an access request under the FOI Act.

Changes to this Privacy Policy

We will review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here.

Published July 2021

In Accordance With Part 5 Of The Freedom Of Information Act 1992, The Following Information Statement Has Been Prepared To Provide Advice To The Public About RWWA’s Operations, The Type Of Documentation Available And How The Public Can Access That Documentation.